BACK OFFICE SERVICES
White-Label Monitoring & Back
Office Support for Security Companies
Are you a CCTV installation company, alarm company, or security provider in the UK, USA or Canada? Do your clients ask for 24/7 monitoring but you don’t have the infrastructure to deliver it? SentinelCCTV can be the monitoring centre behind your brand.
We provide fully white-labelled back office monitoring and support — so you can offer your clients a complete, professional security solution without the capital investment of building your own control room.
WHY PARTNER WITH US
Why Security Companies Choose SentinelCCTV
- Launch or expand your monitoring offering without capital investment in a control room
- Scale your client base without scaling your headcount
- Benefit from our round-the-clock staffed operations centre
- Significant cost advantage versus UK, US or Canadian in-house monitoring staff
- Full confidentiality — we operate invisibly behind your brand
- Flexible agreements — pay per client, per camera, or on a fixed monthly basis
- Detailed SLAs covering response times, reporting standards, and uptime guarantees
SERVICES OFFERED
What We Offer to
Partner Companies
White-Label CCTV Monitoring
We monitor all fencing, entry and exit points, and perimeter areas. The moment an intruder attemptsWe monitor your clients' camera feeds on your behalf — under your brand name. Your clients receive professional 24/7 monitoring; you deliver a full-service offering without the overhead. All communications and reports are branded to your company. to breach your site boundary, our operators are alerted and respond immediately.
Alarm Receiving Centre (ARC) Support
We handle incoming alarm signals from your clients' intruder alarm systems — assessing, verifying, and responding as appropriate. We can manage police dispatch, keyholder notification, and incident logging on your behalf.
Incident Logging & Reporting
Every incident is professionally logged and documented. We prepare reports in your preferred format — ready to be forwarded to your clients under your brand.
Client Communication Handling
For companies who want full outsourcing, we can handle first-line client communications related to monitoring — answering queries, confirming incidents, and escalating issues according to your agreed protocols.
Out-of-Hours Support Coverage
Extend your service hours without extending your payroll. We provide out-of-hours, weekend, and bank holiday coverage on your behalf — so your clients always have someone to call.
Confidential. Compliant. Reliable.
We understand the sensitivity of operating behind another company’s brand. Our team signs strict non-disclosure agreements, and all client data and footage is handled with the same level of care, professionalism, and compliance as our direct client relationships.
We are fully GDPR compliant (UK), aligned with applicable US data protection standards, and PIPEDA compliant (Canada).
Partnership enquiries are handled directly by our senior management team, and all initial discussions remain completely confidential.
🤝 Enquire About a Partnership Today →Strict Confidentiality
Every partnership is protected with professional NDAs and secure communication.
Data Protection Compliance
Fully aligned with GDPR, US privacy standards, and PIPEDA requirements.
Senior Management Support
Partnership enquiries are managed directly by experienced leadership staff.
Trusted White-Label Partner
Operate confidently knowing your brand reputation is fully protected.
